Frequently Asked Questions

Answer all of your questions

Services & Products

We provide college admission help, 1-on-1 tutoring, academic classes, and SAT/ACT test-prep courses.
The range will vary depending on the students' needs and goals. For example, our tutoring fee is about $40 - $120 /hr. For your specific needs, please fill contact form. We will have one of our advising counselor to help you in more detail.
The price of our Money-Back-Guarantee packages starts from $10,000 USD depending on your target schools and academic qualifications. If you don't get accepted into your chosen school, we will give you a 100% refund.
Yes and No. We do not only just help with students' college admission essays. Instead, we offer a holistic admission consultation that is driven by your student's personality and unique set of personal qualities.
Yes. We have a transfer program created exactly for students who are trying to transfer into a 4-year university or private college. We also boast an 83% admission rate for our transfer students as well.

Consulting

Our education consultants work with a student to discover his or her personality and a unique set of personal qualities. Our consultants will then strategize a personal roadmap for students involving their course selections, extracurricular activities plannings, and standardized test arrangements. Lastly, by helping students executing his or her strategized plan, we will optimized students' chance of admission to their desired schools.
We offer a holistic admission consultation that is driven by your student's personality and unique set of personal qualities. Our students are assigned a personal education consultant to help them in every step of the way until they receive their acceptance letter.

BYU Test

1) You will register via your own BYU account, choosing preferred proctor and the proctor's location.

2) BYU will send an email to inform the proctor and mail the paper exam or give the code for an online exam to the proctor.

3) You will then need to contact the proctor to schedule an exam time. (You should have access to the proctor's contact information.)

4) We charge $45 (cash or check) per test as proctoring fee.

We have multiple locations that are authorized to proctor BYU tests, including:

Fremont Center at Driscoll Rd, Fremont (Authorized proctor Cathy)

HQ at Liberty Street, Fremont (Authorized proctor Lili)

Cupertino Center at Bubb Road, Cupertino (Authorized proctor Crystal)

San Francisco Center at Taraval Street, San Francisco (Authorized proctor Christine)

Informations

Our office hours are from 11 am to 7 pm PST. Seven days a week.
Our company is most well-known for providing top-notch tutors and counselors to help students achieving their academic goals. All of our tutors and counselors graduated from the top 25 universities in the US.
We provide most of our service on our online platform, so we can best help you at your convenience.
We offer Money-Back-Guarantee services. If you don't get accepted into your chosen school, we will give you a 100% refund.

Tutor

We offer tutoring in almost all subjects. Our tutors can work with your particular schedule.
No, we provide 1-on-1 tutoring via our proprietary online platform.
All of our tutors and counselors graduated from the top 25 universities in the US. Not only do they have years of experiences in teaching and consulting, but also have gone through ThinkTank Learning's rigorous selection and training process.

Live Class

You need to email the operations manager who helped you find the instructor to let him/her know which class you want to cancel, and send an carbon copy to the instructor’s email (if available) and MTP Support email (mtpsupport@ttlearning.com) as a courtesy to the instructor.
You can cancel or reschedule the session 24 hours before the scheduled 1-on-1 tutoring or 48 hours before the schedule 3-on-1 tutoring at no billable charge.
The instructor will wait for you till the end of the scheduled time. If you are late to the class, instructor will teach you for the rest of the scheduled time and the class will end at the designated time as scheduled.
If the teacher does not show up 10 mins after the scheduled time, I can call ThinkTank Learning MTP Support Group at 800-278-5149 and they will help me contact the instructor. The instructor will make up the time that he or she is late for free.
The platform works ONLY with Google Chrome or Firefox.
No, you do not need to. The platform is a plug-in to the website browsers.
Yes. However, you won’t be able to use the interactive tools of the platform.
Yes, both the Macbook and a PC could launch the live class.
Close all Webpage, reopen it after 10 seconds. If you still have trouble on it, use different browser.

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